Skilmálar


Geosea (Sjóböð ehf.)

Vitaslóð 1

640 Húsavík

Iceland


These are our General terms of service and cancellation policy. These terms and policies apply to all guests visiting Geosea purchasing our services at www.geosea.is (hereafter called website). 


1. Prices and payments. Prices displayed on the website are valid and depend on booking date of arrival, etc. All purchases made through the website require full payment with a credit card at the time of purchase. Prices include VAT and all other taxes and service fees. Prices quoted can change without notice. After payment has been made and/or an invoice has been issued, the price is guaranteed against any surcharge, unless a price increase is due to government laws or currency changes.


2. Online Purchases. Admission that includes multiple services and/or products are solely based on availability at the time of visit. All the products and/or services included in admission type, e.g. rented swimsuit, towel and more, are subject to availability. Should these services/products be unavailable for any reason, you will be entitled to either a refund of that particular service/product or change your booking to another time and/or date without having to pay any change fee.


3. E-tickets. When you book your admission at the website, you will receive your ticket via email. It contains a barcode that will be scanned on arrival. You can either print out the ticket and have it with you, or show it for scanning on your phone/device. The ticket may only be used once. All subsequent usages will be refused. The identification of the holder can be requested at the entrance with the actual credit card that was used at the time of purchase and/or a valid photo identity card.


Any attempt to resale tickets to third partner is considered unlawful and in that case are tickets not valid. Tickets obtained from unauthorized sources for exemple tickets that got lost, stolen or are counterfeit will not be taken as valid. Tickets are not redeemable for cash. It is illegal to reproduce them in any form.


The ticket is valid only at the date and time selected in the booking process and clearly stated on the ticket you received after completing your purchase. If you don’t arrive at the pre-booked date and time, Geosea cannot guarantee availability.


4. Amending a booking. If you wish to make any changes to your confirmed booking please send us a request via e-mail at geosea@geosea.is and reference your original booking confirmation number. You cannot change the date or time of a booking after the originally selected date/time has passed.


5. Cancelling a booking. All cancellations must be presented to Geosea in writing, via e-mail, to the address geosea@geosea.is . Cancellation charges are as follows (days of notice are based on date/time of arrival):

·        If you cancel with more than 3 days’ notice: 100% is refunded

·        If you cancel with 1-3 days’ (24-72 hours) notice: 50% is refunded

·        If you cancel with less than 24 hours’ notice: No refund is made


Geosea reserves the right to change or cancel all bookings and reservations in accordance with operating requirements or circumstances beyond its control, such as equipment malfunction, natural hazards, unfavorable weather or outside conditions, or any other similar events that could result in the temporary closure of The GeoSea baths. If the booking is cancelled by Geosea due to any of these reasons, you will be entitled to either a full refund or change your booking to another date and/or departure without having to pay any change fee.


6. Liability and insurance. Geosea disclaims responsibility for any loss, damage, accidents, sickness or changes in schedule caused by weather, strikes or any other irregularity outside the company’s control and for expenses due to any of these reasons. Geosea disclaims responsibility for any guest valuables that might get lost or damaged during the visit. All such losses and expenses are the personal liability of the guest.

We advise all our customers to have valid travel insurance. This insurance should be obtainable in your country of residence and usually covers cancellation fees and, to some extent, accidents that might occur.


7. General provisions. You agree that any claim, action or lawsuit arising out of these terms and conditions and/or the services/products purchased, shall be interpreted and governed in conformity with Icelandic law. For any legal dispute which may arise, both parties submit to the exclusive jurisdiction and competence of the Judges and Courts of the town of Norðurþing, Iceland.


8. Terms amendments. We reserve the right to change these Terms of Service and Cancellation Policy at any time. The date of the last revision of these Terms of Service is set at the bottom of this page. Your continued use of the website after any such modifications will constitute your acknowledgement of the modified Terms and agreement to abide by the modified Terms.


Geosea

Vitaslóð 1

640 Húsavík

Iceland


This is our Privacy Policy


Your privacy is very important to us and we value your trust and commit to safeguarding any personal information you leave with us.


This Privacy Policy applies to personal information and data regarding guests and other individuals with whom we do business or who visit us and to the use of that personal information in any form – whether oral, electronic or written.


Please read the Privacy Policy carefully. Should you not agree with it, please do not use our website. Accessing this site is considered acceptance of this Privacy Policy and your agreement that we may process your personal data in accordance with this Privacy Policy. In case of the Privacy Policy not applying, Icelandic law shall apply.


1. Information we may require about you.
The kinds of personal information we may collect from you include:


  • Contact information, such as name, email address, telephone number and postal address
  • Financial information, such as credit card number, expiration date and CVC code
  • Accommodation preferences, health requirements, booking history and travel arrangements
  • We may keep a record of communication and correspondence with you
  • Within the Geosea there are surveillance cameras located at crucial places to ensure your safety while enjoying our facilities. Recordings are kept for no longer than 3 months unless related to potential legal cases, like incidents


The purpose of this data collection is for us to be able to offer you our services, maintain your safety, and to enhance your experience while staying at our facilities. You may choose what personal information you provide us with. However, please note that if you choose not to provide us with certain information, some or all our services may not be available to you, and your experience may be affected.


Personal data will only be stored for the duration in which it needs to be used, or in some cases up to 8 years in accordance with Article 20 of the Icelandic Accounting Act No. 145/1994.


All personal information, except surveillance videos, are stored and managed by a third party who must comply with Icelandic laws and regulations, including regulation no. 77/2000. Surveillance data is stored in-house with strict access control.


We do not intentionally collect information from minors. If a minor has provided us with information, a parent or guardian of the minor should contact us and we will remove the information from our database immediately.


You have the right to access your personal information at all times and to have the information corrected if needed. You have the right to restrict processing concerning your personal information if you contest the accuracy of the information for a period enabling us to verify the accuracy of the information, if the processing is considered unlawful, or if we no longer need the information for the purposes of processing.


In case of a personal data breach, Geosea. will without undue delay and where feasible, not later than 72 hours after having become aware of it, notify the personal data breach to the Icelandic Data Protection Authority (Persónuvernd), unless the personal data breach is unlikely to result in a risk to your rights and freedoms. When the personal data breach is likely to result in a high risk to your rights and freedoms, Geosea. will communicate the personal data breach to you without undue delay unless otherwise stated by law.


2. Websites.
Our website, www.geosea.is  and subdomains use cookies to provide you with as relevant information as possible and tailor them to your needs. An example of this would be presenting the appropriate currency, remember users’ selection during any booking process, etc. You can choose not to accept cookies by disabling them in the settings of your web browser.


We use Google Analytics and Google AdWords. We use Analytics to collect information on how visitors use our website, information such as IP address, operating systems, browser types, origin of traffic, conversion rates, etc. This data is then used to measure its performance and improve when needed.


We might use AdWords to advertise our products and services on third party websites to previous visitors to our site. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network.


3. Payments and security.
All online credit card transactions are operated through they Icelandic payment service provider Straumur (http://www.straumur.is) and are safeguarded at all times. They are PCI DSS (Payment Card Industry Data Security Standard) certified to insure safe transactions of credit card information. All bookings and payments on our website are secured with SSL certificates with the highest level of encryption and security. On-site payments are operated through the payment service provider Planet (www.weareplanet.com)


4. What we do with your information.
Your personal information may be used to:


  • Process reservations
  • Personalize and enhance your stay
  • Respond to requests you have submitted through our website or by email
  • Provide third party services when specifically requested by you
  • Ensure your safety in certain circumstances


5. Data Portability.
You have the right to transmit personal data concerning you, which you have provided to us, to another party without any hindrance from us when the processing has been based on your consent and the processing is carried out by automated means. This right shall, however, not adversely affect the rights and freedoms of others.


6. Disclosure.
We will not loan, rent or sell any personal information to any third party. We do reserve the right to disclose any personal information we have concerning you when:


  • We should be compelled to do so by law or a government entity
  • That third party is the provider of services you have requested or purchased to the extent necessary to affect the supply and the processing of the transaction


Any such disclosure of personal information by Geosea to a third party will only be made on a confidential basis.


You will not receive any communication from Geosea that is unsolicited or not directly related to a product or service that you have purchased or enquired about.


7. Opting out.
You have the right to have personal data amended or erased. An exception to this shall be made if data is required to be kept in accordance with the law.


If you wish to have your personal information removed from our data base or have any other questions regarding this privacy policy, please contact us by email at geosea@geosea.is

Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits. You can set preferences for how Google advertises to you using your Google Ad Preferences page. You can opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.


8. Privacy Policy Amendments.
We reserve the right to change this Privacy Policy at any time. The date of the last revision of this Privacy Policy is set at the bottom of this page. Your continued use of the website after any such modifications will constitute your acknowledgement of the modified Privacy Policy and agreement to abide by the modified Privacy Policy.


9. Complaints.
You have the right to lodge a complaint to the Icelandic Data Protection Authority (Persónuvernd), Rauðarárstígur 10, 105 Reykjavík, Iceland (www.personuvernd.is) if you are of the opinion that processing of your personal data is against the law.


Safety Standards


These are the Rules and Safety Standards for Sjóböð ehf., registered at Vitaslóð 1, 640 Húsavík, Iceland, an Icelandic company which runs the geothermal sea baths or Geosea. 


Guest safety is our highest priority. The staff is alert in addition to the powerful security camera system. All of our staff regularly attend first aid and emergency response training.


When visiting Geosea, guests assume full responsibility for their own safety and the safety of the children in their care. To ensure your safety and to make your visit as enjoyable as possible, we ask you to pay special attention to the following:


SAFETY STANDARDS


All children up to 15 years of age must be accompanied by an adult guardian during their visit. A maximum of two children may be accompanied by one guardian unless the guardian is their parent. The baths is 90-120 cm deep. Due to its high mineral content, the water can be cloudy and not transparent. Guardians should therefore show special caution when supervising children.


Children 2-8 years of age must wear inflatable armbands. This is to increase their visibility in the baths. Inflatable armbands are readily available – free of charge – at the baths. Note: The floaties are not considered a life saving device and therefore do not replace continuous adult supervision of children.


Those unable to swim must notify staff. Staff will inform the guest of the pool’s depth and recommend preventative measures.


Excessive intoxication is prohibited. Each adult guest may only buy 3 alcoholic beverages while in the baths. For safety reasons, we reserve the right to refuse/withdraw access to anyone who arrives intoxicated or wants to enter/remain in the baths intoxicated. The determination of whether an individual is intoxicated is solely at our discretion. In such cases, the guest is not entitled to a refund.


Wash without swimsuit before entering the baths. The cleanliness of the pool is partly dependent upon the cleanliness of our guests. We at Geosea provide our guests the necessary shower gel to use before entering the pool as well as shampoo and conditioning to use after. 


No smoking. Smoking is strictly prohibited at the facilities and surroundings. This also applies to electric cigarettes. Smoking area is by the parking lot.


No diving. The pool is too shallow for diving.


Always comply with GeoSea’s staff’s instructions. Lack of compliance with Geosea staff instructions – or inappropriate behavior toward other guests – can result in immediate expulsion from the pool.


Inform about medical conditions. Inform staff about any medical conditions that might affect your safety in the pool. For example seizures, heart conditions etc. 


Stay hydrated – drink water. Staff will be at your service if needed.


Avoid dehydration. Take regular breaks to cool down. Dehydration can cause dizziness and fainting.


Mind your step – hold handrails. Please be aware that floors and walkways may be slippery and/or wet. Exercise caution when walking in wet areas and on stairs. Do not run. Hold on to handrails where available.


Keep dry areas dry. Take your towel with you when going to the shower room. Dry yourself before re-entering the changing rooms in order to prevent wet and slippery surfaces.


Keep noise to a minimum. We kindly ask our guests to respect the rights of others to relax and enjoy the calm atmosphere in the pool.


Securely lock valuables in your locker. Geosea is not responsible for lost or stolen valuables. In cases of theft, please contact the spa manager.


Sort your waste. Please sort your waste and place it into proper recycling bins.